Frequently Asked Questions

    • 1. In order to create an MPTP ride, you must enter your MPTP Membership Number in your profile.

      2. Open the side navigation bar and click on My Account and then select Profile.

      3. Your profile page will open with your basic details completed.

      4. Enter your MPTP Membership Number in the field and click on Save. The MPTP number must be unique otherwise it won’t be able to be saved in the system.



    • 1. Once an MPTP membership number has been added to your profile, when you create a ride, your ride will automatically be an MPTP ride.

      2. You will then be reminded to have your MPTP card ready for inspection by your driver. Click on Sure and then click on Confirm.

      3. You are able to untick the MPTP Ride box if this is not an MPTP ride.



    • 1. Enter the address in the Drop Off Address field or click on Book Ride and enter the drop off address.

      2. The details screen will open with the following default: Ride, ASAP, 1 passenger and Taxi as the vehicle type.

      3. The estimated cost and the suggested route will also appear.

      4. You can update Ride to Parcel, select to ride Later instead of ASAP and enter date and time, update number of passengers or select a different vehicle type.

      5. If you need a WAV ride you should select a Maxi Taxi (WAV) vehicle.



    • 1. If you need a ride that will include taking your wheelchair or scooter, tick the checkbox.

      2. After ticking the check box, you will be asked if you require a vehicle with a hydraulic wheelchair lift (WAV).

      3. If you select YES, only drivers who have WAV vehicles will be notified of the trip.

      4. If your select NO, the assumption is the driver will be able to fit your wheelchair or scooter in the boot of their car. They will be asked to confirm this before accepting the ride.



    • 1. You can click on the side navigation bar and select MPTP balance to check your balance.

      2. The balance will be updated once a day to be as accurate as possible.



    • 1. All drivers that suit your ride details will then be notified. Drivers have 60 seconds to accept the ride before you will be asked if you want to give it another go or try again later.

      2. Once a driver has accepted your ride, you will be notified of the driver’s name and car registration.

      3. If there is no available driver you will be asked if you want to keep looking for a driver or try again later.



    • 1. After you have created a ride you will be able to find the ride details by opening the side navigation bar and clicking on My Rides.

      2. Any upcoming, scheduled or in-transit rides will appear on this screen and all other rides can be found by filtering using the filter icon on that screen.



    • 1. While waiting for your driver to arrive, you will be able to view the ride details, update the drop off address or cancel the ride.

      2. You will be able to call the driver if needed where both your and the driver’s mobile numbers are hidden.

      3. You can click on Track Driver to see how where the driver is on his way to the pick up location.



    • 1. When your driver is about 500 metres away you will be notified that he is arriving soon.

      2. Once the driver has arrived at the pick up location, you will be notified that the driver has arrived to pick you up and to look for their vehicle registration number.



    • 1. Before your driver can confirm pick up, he must scan your MPTP card into the system in order for the ride to be charged as a valid MPTP ride.

      2. He/She will then confirm pick up and you will be notified that your ride has started.